At Sajran, we work hard to provide a safe and reliable shopping experience.
Please review our return and replacement policy:

🔄 Return/Replacement Available For:

✔ Wrong product delivered
✔ Damaged product on delivery
✔ Wrong size delivered (Replacement if stock is available)
✔ Quality or category mismatch

❌ Return/Replacement Not Available For:

✘ Used products
✘ Cosmetic/beauty items (for hygiene reasons)
✘ Discounted/clearance items
✘ Delivery failure due to incorrect contact/address
✘ “Changed my mind / Don’t want it anymore”

⏳ Return Time Limit

• You must inform us within 24 hours of receiving the product.

• Clear photos + unboxing video must be provided.

📸 What You Must Provide

• Unboxing video (mandatory)

• Clear photos of the issue

• Short explanation of the problem

💰 Refund Policy

• Refunds will be processed within 2–5 working days after we receive the returned item.

• Refunds will be sent via mobile banking (bKash/Nagad) or bank account.

🚚 Return Delivery Charges

• If the product is wrong/damaged — Sajran will cover all charges.

• If the issue is customer-related (e.g., size change) — the customer must pay courier charges.